Dear Customers,
Starting from 19
th October, 2026 (Monday), Samsung Online Shop Service Hotline operation time will be adjusted to Monday to Sunday 9:00 a.m. – 8:00 p.m.
Online Shop Service Hotline (Hong Kong): (852) 3698-4633
Online Shop Service Hotline (Macau): 0800-333 (Press 2 and then 1 after dialing for eShop enquiry.)
Should you have any enquiries regarding Online Shop, please contact us through:
WhatsApp Chat - Monday to Sunday (including Public Holiday): Open 24 hours
Online Shop Live Chat - Monday to Sunday (Including Public Holiday): 10:00a.m.-10:00p.m.