How to fix if there is no picture, only audio is coming
Your entertainment experience getting hampered because of no picture on your Samsung TV. Follow the steps below to fix this issue at home.
Images are simulated.
Check for the Samsung logo when TV starts
Check whether logo appears on TV screen.
If the logo appears, check whether the On-screen Display (TV menu) is visible. To check the OSD, press the Home button on the TV remote.
Check the Set-top box connection
If the TV is connected through a Set-top Box (STB), ensure the HDMI or AV cables are properly connected to both the TV and the STB. Disconnect the cable and reconnect it.
Open any OTT application on your TV. If the video plays normally, the issue is likely with the STB or cable connection.
If you still have audio but no video after trying all of the steps above, there is a problem with the TV and require engineer visit. Please get in touch with our Samsung customer care for further assistance.
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